Thank you for your message. We appreciate your willingness to reach out to us with any questions or concerns you may have about our products or your orders.

To assist you efficiently and effectively, please include the following information in your message:

  • Your order number: This will allow us to quickly access the details of your order and provide you with the most accurate and relevant information.
  • Your name: This will help us verify that we are assisting the correct customer and providing personalized service.
  • Product information: If you have questions about a specific product, please include the product name, item number, or any other relevant details. This will help us understand which product you are inquiring about and provide you with the most accurate information.

We look forward to assisting you and appreciate your support.

Support time: Mon-Sat, 9 AM-5 PM UTC-8. You can still email us outside of business hours and we will respond within 24 hours.

Our mission is to make all our customers satisfied, so if you receive our products and feel unsatisfied with them, or the products are not as described, please contact us via this email, and we will help you solve it.

📧 Email: [email protected]

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To quickly check the status of your order. Please tell us your exact order number. For example its format is: MTE1234567. You can get the order number on the successful order confirmation email.